HOME HOW TO ORDER ABOUT US CONTACT US FIND US
MEMBERS AREA
  Door Knockers
  Door Knobs
  Handles
  Hinges
  Hooks
  Escutcheons
  Rims and Locks
  Letter Plates
  Bathroom Fittings
  Bell Pushes & Pulls
  Bolts and Plates
  Door Studs
  Gate Furniture
  Keeps
  Levers on Rose
  Thumb Latches
  Ventilators
  Window Fittings
  Register for news and offers...

To benefit from the advanced features of this site and to receive details of offers.

Register Here >>
 
  Exchanges and Refunds
 


If you are not satisfied with your purchase you can return it complete with packaging and proof of purchase within 28 days for a full refund. If you are unable to provide proof of purchase we will exchange or issue gift vouchers to the current retail value. We do not accept responsibility for charges incurred when returning items unless proven faulty. In addition we reserve the right to refuse a refund or exchange if the goods have been worn or used unless faulty. Non-faulty goods exchanged or replaced are subject to the normal p&p charges.

There is no refund or exchange on DVD's, books, sale items, underwear and jewellery unless proven faulty.

Send the item & necessary paperwork to:
Returns Department

The Firmstone Company
4 New Street
Warwick
CV34 4RX

sales@thefirmstonecompany.co.uk

This returns policy does not affect your statutory rights.

 

Single Wardrobe Hook Image
S Coat HookView in Detail
Single Wardrobe Hook Image
S Coat HookView in Detail
Single Fleur De Lys Hook Image
S Coat HookView in Detail
165mm x 63mm Bell Push Image
165mm x 63mmView in Detail
© www.thefirmstonecompany.co.uk | Privacy Policy | Terms & Conditions | Site design by www.jwmedia.co.uk