thefirmstonecompany.co.uk are totally committed to protecting the privacy of our site visitors and customers. When you use any thefirmstonecompany.co.uk site, you are consenting to the practices set forth in this Privacy Policy.

Your IP (Internet Provider) Address
We use your IP address to help diagnose problems with our server and to administer the thefirmstonecompany.co.uk sites. Your IP address is used to help identify you and to gather broad demographic information about you as it is on most other websites. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police if necessary.

What are Cookies?
A cookie is a small file that is automatically issued to your computer when you enter any thefirmstonecompany.co.uk site, and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if you have visited any thefirmstonecompany.co.uk sites before and if you have provided us with some personalised information. thefirmstonecompany.co.uk sites uses cookies to keep track of what you have purchased.

We use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) so you do not have to re-enter it each time you visit any thefirmstonecompany.co.uk site, and for other purposes. You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas on a thefirmstonecompany.co.uk site.

Information We Request Directly From You
Site registration forms, order forms, surveys and competitions require you to give us personal information (like your name, address and/or email address). You may also be asked to provide financial information (like your account or credit card numbers). The information we learn from customers helps us personalise and continually improve your shopping experience.

How We Use Your Information
We will not rent or sell your name, address, e-mail address, credit card information or personal information. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the site. We may also send you exclusive thefirmstonecompany.co.uk emails, which will inform you about our new products and special offers.

You will be given the opportunity to unsubscribe from this service whenever an email is sent to you. If you do not wish to receive information emails from thefirmstonecompany.co.uk simply unsubscribe at any time by sending an email to info@thefirmstonecompany.co.uk with the word "unsubscribe" in the subject line or follow the unsubscribe information at the foot of every email thefirmstonecompany.co.uk send. From time to time, thefirmstonecompany.co.uk may contact you by post or by email, with information or offers regarding products, offers or services.

Carefully Selected Third Parties
Your personal information may also be provided to carefully selected third parties that may contact you by post or email with information or offers regarding their goods and services. In consenting to this policy, you are indicating that you are happy for those third parties to contact you.

Opting out of Communication
thefirmstonecompany.co.uk customers have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to receive marketing (emails, postal, telephone) from us and/or selected third parties we recommend you opt-out by visiting the subscribers area on the thefirmstonecompany.co.uk website. You can access the subscription options once you login. Simply register/login to thefirmstonecompany.co.uk and you can then tailor the communications (emails, postal, telephone) you would like to receive.

How We Use Financial Information
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the thefirmstonecompany.co.uk site your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

Our Security Precautions
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Any information we collect via either of the methods stated above will be held for as long as necessary to conduct business relationships. It will be stored securely and you will have the right to access any information held by us in respect of you, as demanded by Data Protection legislation.

If you have any questions or concerns about this privacy statement, you can contact us at: info@thefirmstonecompany.co.uk